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Remote IT Support

Tier4 Remote Support is a service offered to existing clients to provide Remote Support Access for our technicians to enable them to access the client's PC remotely for the sole purpose of providing assistance for a specific issue. This cannot be done without the client's knowledge or approval as a unique automatically changing password is required to be given to our technician for each and every session. Throughout the access time the client can monitor the work being done on their machine. The software is a commercially licensed version of TeamViewer that Tier4 has purchased the right to use.

Charges
This service is billed by Tier4 in ¼hr increments (billed at our normal rates) and is also subject to a software access fee of $8.00+GST per session or job. These fees may not apply to clients on remote support contract plans. This service is subject to our standard terms and conditions and is invoiced accordingly. If you have any questions on this service and its associated charges please talk to the technician prior to commencing using this service or contact us directly.

PLEASE VERIFY THAT YOU ARE TALKING ONLY TO A GENUINE TIER4 TECHNICIAN BEFORE PROCEEDING AS THIS GIVES FULL ACCESS TO YOUR MACHINE.

Windows

REMOTE SUPPORT FOR WINDOWS

Download for Windows

Mac

REMOTE SUPPORT FOR MAC

Download for Mac

Samsung

REMOTE SUPPORT FOR SAMSUNG
(Samsung 2.3.3 or above)

Download for Samsung